Return policy

In accordance with articles L.121-21 to L.121-21-8 of the Consumer Code , you have a period of 14 days from the receipt of your order to return any item that does not suit you.

Return procedure

1. Information to include in the package

To ensure your return is processed correctly, please be sure to include the following in your package:

  • your order number ,

  • Your first and last name ,

  • as well as the reason for the return .

Please also include the completed return form inside the package:
➡️ Download the return form

2. Submission methods

  • Returns are at the customer's expense and must be made exclusively via Mondial Relay .

  • For orders shipped outside of France , the return remains the responsibility of the customer and must also be done exclusively via Mondial Relay .

  • For any country outside the European Union , please contact us beforehand via the contact form. from the site before any submission.

  • No returns will be accepted via La Poste.

Address of the collection point to select for your returns:
LOCKER 24/7 AUTOVISION UCHAUD
1 avenue Robert de Joly
30620 Uchaud – France


3. Reception and processing

Upon receipt of your package by our services, you will receive a confirmation email within a maximum of 15 days informing you of:

  • We hope you receive your return in good order .

  • and the processing of the refund or any credit note.


Warning

To ensure your return is accepted, please comply with the following conditions:

  • Items must be returned in their original condition , undamaged , and in their original packaging .

  • Any damaged , incomplete , or unpackaged item will be refused and not refunded .

  • The rejected item can be reshipped to you at your expense (an email will be sent to you in this case).

  • Returns made after the deadline will not be accepted. The item can also be returned at your expense.

The current version is the one published on the website www.noor-time.com at the date of your browsing.